Dynamics 365 Customer Service

What is Dynamics 365 Customer Service?

Dynamics 365 Customer Service helps businesses deliver exceptional customer support by providing tools that streamline case management, improve communication, and boost customer satisfaction.

Benefits of Dynamics 365 Customer Service for Your Business

• Improved Customer Satisfaction: Provide timely, effective customer support with tools that streamline case management, helping you resolve issues faster.
• Multi Channel Support: Offer your customers support through various channels, including email, chat, phone, and social media, all managed from one central platform.
• Personalized Service: Access a complete view of each customer’s history and interactions, enabling your team to deliver personalized and efficient service.
• Proactive Issue Resolution: Use AI powered insights to anticipate customer needs and resolve issues before they escalate, improving customer loyalty.
• Efficient Case Management: Automate case assignment and tracking, reducing manual effort and ensuring no cases are missed.

Use cases

• Actionable Customer Feedback: Collect real time feedback through automated surveys following interactions. Use these insights to continuously improve your service and address pain points quickly.
• SLA Compliance and Case Escalation: Automatically monitor case progress to ensure timely responses and adherence to service level agreements (SLAs). Critical cases are escalated automatically, so you never miss important deadlines.
• Automated Case Assignment: Streamline your customer support process by automatically assigning cases to the most qualified agent. This ensures faster response times, minimizes delays, and leads to higher satisfaction.
• Self Service Options for Customers: Provide your team with a self service portal where you can resolve common issues yourself or find the information you need without contacting support. This reduces your team’s workload and empowers customers to get quick answers.